Why your eCommerce brand needs a WhatsApp eCommerce Chatbot

Chatbot future of eCommerce!

eCommerce sector is continuously revolutionizing together with the advancement of retail sector. eCommerce sector is always in a hurry to replace the existing trend in every sense, either it is in the following of trend or in the advancement of the whole industry for the consumers. It is a rapid torrent currently brimmed with chatbot. Chatbot is a key element, that was missing and now available to provide personalized service, helpful sales clerk and customer care representative at eCommerce outlet.

eCommerce chatbot is similar to the sales person available physically at a store, think if you visit a store and there is no one to attend you, isn’t it difficult to buy anything from there? And it also reduces the number of customers for that store. But in response to this problem an AI based eCommerce chatbots are available at various platforms including mySMSmantra to ease the online shopping service for customers and also increases the number of customers for an organization. Besides this there are various other benefits for an eCommerce organization after intrusion of WhatsApp Chatbot at their online store. But before that, let’s have a detail view of eCommerce whatsapp chatbot.

What is an eCommerce whatsapp chatbot?

An eCommerce whatsapp chatbot is an AI-powered Intelligent Virtual Assistant solution that can be implemented by online retailers to engage customers at every stage of their journey. eCommerce chatbots are the AI based tool to facilitate ‘conversational commerce’ i.e. the leveraging of conversational interfaces (online messaging, chatbots, voice assistants, etc.) to deliver an enhanced shopping experience to customers.

How Whatsapp chatbot is beneficial than any other chatbot?

Whatsapp is a global messaging app with more than 2 billion active users worldwide, it has a chat interface that is intuitive and easy to learn, enabling any new user to easily get used to the interface and communicate easily.

Easy To Use

After text message, whatsapp continues to hold on to the top position on different communication platform available on iTunes and Playstore. It is the only next platform available globally for communication after text message, due to its ease of usage and end user encryption.

Multiple Device Interface

Android, iOS, Windows and even the web to a certain extent, WhatsApp is an OS agnostic application and users can use it from any device, OS of their choice and can enjoy the same level of convenience in real-time communication. As an organization, you would also be in a position to deliver consistent support and user experience to all customers alike.

End-To-End Encryption

End-to-end encryption secures messages before they’re sent and decrypts them only after arriving at a recipient’s device. This is different from encryption-in-transit, when messages may be decrypted at the server before going to a final destination. There are several messaging apps that use end-to-end encryption. however, WhatsApp is always on demand among them.