What are some Uses of Whatsapp Chatbot ecommerce?

What are some Uses of Whatsapp Chatbot ecommerce?

There are so many practical applications of chat commerce across a number of key industries. To give you an idea of how relevant chat commerce is today, here’s a look of some of the ways it’s being used in retail today:

Travel Airlines: This industry can use chat commerce to offer automated menus for flight check-ins and in-flight meal purchases.

Construction: Contractors can message suppliers to add materials to a delivery.

Telecom: Customers can pay for or query bills directly via the chat commerce app.

Banking: Customers can securely chat with their banks, pay bills, check balances and statements, transfer funds, or hold card payments.

Hospitality and Services: Customers can confirm or change appointments, get reminders, and pay.

Retail: Food, groceries, clothing, electronics, flowers… really any retail offerings can be ordered, paid for, and delivered through the app.

Benefits of whatsapp Chatbot ecommerce for Customers

“Nearly 80% of American consumers say that speed, convenience, knowledgeable help and friendly service are the most important elements of a positive customer experience. Prioritize technologies that provide these benefits rather than adopting new technologies for the sake of being cutting edge.” — PwC

Companies that incorporate chat commerce, or conversational commerce, into their business operations are able to enjoy a number of benefits, including the enhancement of customer engagement. Here’s a look at the many ways this is a leading platform for business.