Automate Your Business Communication with WhatsApp Business API Integration
WhatsApp automation allows businesses to answer customer queries automatically for establishing better communication. The article describes how businesses can use WhatsApp API for delivering improved customer experience.
Here’s how you can automate your business communication with WhatsApp business API integration.
Auto-Greet your Customers
As soon as the customer visits your online channel, you can trigger a welcome message to greet and engage them with your services and encourage the purchase decision. Alternatively, you can wait for your customer to send in the query and then send the greeting message for making the first quick interaction.
Away from Office / Work Alerts
If your customers enter your website outside of your operating hours, you can send them automated away messages. Informing them about your absence or unavailability will let them know that you have received their query and will reply during office hours. They will feel connected and attended and will look forwards to your reply.
Answer Common FAQs Quickly
When your website visitor enters in and leaves a common query about the product, you can use keywords for sending automated replies. The quick reply feature can be used for common questions only as it allows reusing the answers for the same queries and allows customer support teams to respond quickly.
Automate Customer Support
As a fast-growing business, you can automate your entire customer support process using WhatsApp Chatbots. It allows you to offer seamless customer experience by employing an ultra-active salesperson available round the clock, day and night. WhatsApp chatbots can display product catalog to the customers and suggest them the right product as per their preferences and purchase history.
Proactive Business Notifications
By using proactive message templates in WhatsApp API integration, you can actively message your customers about your product or services. You can only use this service when your customer agrees and opt-in to receive business communication from your brand. Using this feature, you can share order updates, appointment confirmations, payment details, etc. with the customer.
WhatsApp automation enhances the functionality of your website or social media platforms by facilitating intuitive business-customer interaction. The automated communication solution acts as an integrated channel and allows for avoiding the need to collect data across siloed sources for delivering excellent customer experience. Companies that offer outstanding customer service record 4% to 8% higher revenue than their competitors.
SpiderBot is a comprehensive WhatsApp automation solution that allows responding to their customer queries instantly. It enables you to bring all your communication channels into one, single platform to facilitate unified support for all user queries across various sources.
